Shipping Policy

GENERAL SHIPPING INFO
At Sweetums, we work alongside trusted carriers Fifth Express and LBC. All orders are fulfilled & shipped from the Sweetums Headquarters in Makati.

For express shipping, customers can arrange their own delivery via their preferred delivery service. Customers are responsible for booking & arranging pickup upon coordination with our logistics team.

Cut off for orders for same day delivery is 2pm. Proof of payment and booking should be made by 6pm.

FREE SHIPPING on orders above PHP 2,000 (excluding Express shipping)

PHILIPPINE SHIPPING TIMES:
Standard Handling and Shipping takes 2-7 business days for Philippine customers. All orders are shipped from our headquarters in Makati so delivery times will be dependent on your location.

Standard Handling and Shipping fee is PHP100 for Metro Manila.
Standard Tracked Shipping fee is PHP200 for rest of Philippines.

SHIPPING INFO & DISCLAIMERS

We aim to get all orders processed within 24 hours to our partner carrier. We do not process orders over the weekend. Orders placed during the weekend or public holidays will be dispatched the next working day.

*Please note: All delivery times are an estimate with the courier. Depending upon certain factors with their processes, this may slow or speed up the process and Sweetums cannot be held accountable.

WHEN CAN I EXPECT MY ORDER TO ARRIVE?

We strive to process all orders within 24 to 48 hours of ordering from our Makati headquarters. Please note that during peak dispatch times delivery timeframes may be extended.

Orders are dispatched to our partner couriers who then aim to process deliveries within 2 - 3 days for Metro Manila, and 3 - 7 days for rest of the Philippines. Please note that any delay on the couriers end is out of our control. Please use the tracking information provided to keep track of your delivery. You can contact the courier directly with your tracking number at hand and they will be able to assist.