ūüŹĚÔłŹ Summer time! FREE standard shipping for orders ‚āĪ1,500 and up ‚ėÄÔłŹ

Frequently Asked Questions

Here are some quick facts that you need to know:

  • Bank Deposit / Online Transfer
    • BPI
    • BDO
    • Gcash
  • Credit card¬†via Paypal Check-out
  • Debit card¬†via Paypal Check-out 

Notes;
1. Feel free to reply to our email, or send us a DM on Instagram, if you want to receive our bank's QR codes after placing your order
2. Reply to our email, or send proof of payment to hello@sweetumscandy.com using "Payment" as the Subject. Your order will be processed upon verification within 1 to 2 days, from Mondays through Saturdays. 

Handling and shipping fee:

  • Metro Manila: ‚āĪ100
  • Outside of Metro Manila: ‚āĪ200
  • Express/Same-day delivery¬†handling fee only:¬†‚āĪ10 (Metro Manila)
  • FREE Shipping for orders ‚āĪ1,500 and above

Notes:
1. It is the customer's responsibility to make sure that their location is not on a lockdown area, or that the riders will not be restricted from entering and fulfilling the delivery
2. Any additional shipping costs due to failure of delivery will be shouldered by the customer. So please make sure to enter the correct address and other contact details in our 'Check Out' page.
3. If delivery details need to be changed, please reach out to us as soon as possible. Once shipped out, of course we will assist and do our best, but it will be difficult for the customer to reroute their package.

*Read our full Shipping Policy here.  

  

We understand snack emergency cravings so, YES we do same-day delivery! 

  • Choose "Express delivery" on our Check Out page. Please be aware that there will be rare occasions when this option won't be available and will be disabled here in our website.
  • Send proof of payment on or before¬†2PM¬†to hello@sweetumscandy.com with "EXPRESS DELIVERY PAYMENT" as Subject
  • Feel free to send us a message on Instagram/Messenger to make sure that we see your Express Delivery request asap
  • Please give us time to confirm your payment before booking your Grab/Lalamove/Mr.Speedy¬†rider.
  • Pick up location: HV Dela Costa St.¬†Makati
  • Cut off for pick-up:¬†6PM

*Sweetums Candy reserves the right to change these terms without prior notice.

In an effort to lessen physical contact, for both your's¬†and our courier's safety,¬†no, we do not accept COD at the moment. ¬†Because yes, we take all Covid19 precautions very seriously. 

  • We will process your orders within 1 to 2 days, from Mondays through¬†Saturdays
  • After we ship out your orders, you should receive your packages within:
    • 1 to 2 business days¬†for Metro Manila
    • 3 to 7¬†business days for outside of Metro Manila

Notes:
1. It is the customer's responsibility to make sure that their location is not on a lockdown area, or that the riders will not be restricted from entering and fulfilling the delivery
2. Any additional shipping costs due to failure of delivery will be shouldered by the customer. So please make sure to enter the correct address and other contact details in our 'Check Out' page.
3. If¬†delivery¬†details need to be changed, please reach out to us as soon as possible. Once¬†shipped out, we will assist and help in best way we can, but it will be difficult for the customer¬†to reroute their package. 

While we can't¬†imagine why anyone would change their mind about receiving candy, but yes, we do process refunds¬†for orders we haven't shipped out yet.¬† But we do not accept refunds for orders¬†all ready picked up¬†by our courier partners. 

  • An email containing your tracking number will be sent once your order has been picked up by our courier partners.
  • You may track your order the next business day after pickup at www.fifthexpress.com
  • Please email us¬†at hello@sweetumscandy.com if you do not receive your tracking number with the shipment notification within 3 days after¬†payment 

Unfortunately, you cannot use discount codes on top of a Sale¬†and other promotions. 

  • For food safety and hygiene purposes, we will not be accepting returns.
  • While we make sure our candy bags are properly packed and sealed before being picked up by our courier partners, we will exchange bags as we deem fit from case to case. Send us an email at¬†hello@sweetumscandy.com and we will do what we can to fix it for you. 

For most purchases you don't need an account to shop with Sweetums Candy, but if you want to make it easier to use our online shop you can set one up.

You can create an account by clicking on the account button on the top right of the screen or start shopping now and set up your account when you checkout instead. Creating an account means you can place orders without having to fill in your details every time you shop, you can also review your order history. 

For subscription products (soon to be available), you will need to create an account as this will make it easier for you to manage your orders online.